Troubleshooting

Hopefully you won’t encounter any problems from joining Twitter. All social media has its negative aspects as well as positives, and you may have seen high profile cases such as Prof Mary Beard’s encounter with ‘trolling’ or abusive tweets, following her media appearances. Thankfully such examples are rare, especially if you’re using Twitter professionally and focussing on your own academic community of practice rather than for large scale public engagement, and you’re unlikely to encounter them in any serious form. We touch on some of the issues you might encounter throughout the Ten Days, but here’s a reference point if you’ve encountered something and can’t find the reference to it in a hurry!

I’d welcome the opportunity to address any issues you encounter that aren’t covered below – leave a comment, and I’ll add it here!

Your account has been hacked

If you notice odd tweets being sent from your account, or are contacted by people who follow you saying that you’ve started tweeting or sending direct messages with out of character phrasing or links to advertising (sometimes of rather dubious services!) then your account has likely been hacked. This may be because you haven’t chosen a secure enough password, because other accounts connected with your Twitter account have been hacked into (such as your email) or because you’ve given out your login details somehow. Twitter offers advice on how to secure your account again. It might be as well to send a tweet letting your followers know that your account has been hacked, to ignore the odd messages and to let them know that you’ve sorted it.

If you see such odd, out of character messages from the account of someone you know and follow, drop them a Direct Message or email to let them know you think their account has been hacked, so they can take action in a timely way.

You’re receiving spam tweets

You may start to receive odd tweets or direct messages about irrelevant or inappropriate products, services or offers, or you may be followed by accounts which don’t look relevant to your aims and interests on Twitter, which try to get you to follow them. These may be from accounts which have been hacked (see above) or they may be automatically generated spam accounts (you can tell by generic profiles with a large following, no followers and few tweets). Their profile or tweets may contain a link and generic content such as ‘wow! check this out’ – needless to say, you should not click on uncontextualised links like this, as they may contain inappropriate adverts at best or harmful malware at worst. If the tweet is from someone you know and follow, but seems out of character, you can let them know by twitter or email that their account has been hacked. If it is someone you don’t know, you can block them so their tweets do not appear, or you can report them as spam. Twitter gives advice on how to do so.

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